1. Introduction
SubGen.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video subtitle generation service.
This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
2. Information We Collect
2.1 Personal Information
- Email address (for account creation and communication)
- Name (if provided during registration)
- Profile picture (if provided via Google OAuth)
- Payment information (processed by Paddle, not stored by us)
2.2 Usage Data
- Video files uploaded for subtitle generation
- Generated subtitles and transcriptions
- Service usage statistics (credits used, processing times)
- Device information and IP addresses
- Browser type and version
2.3 Technical Data
- Log files and error reports
- Performance metrics
- API usage data
3. How We Use Your Information
We use your information for the following purposes:
- Service Provision: To process your videos and generate subtitles
- Account Management: To create and maintain your user account
- Payment Processing: To handle subscriptions and billing (via Paddle)
- Communication: To send service updates, support responses, and important notices
- Service Improvement: To analyze usage patterns and improve our AI models
- Legal Compliance: To comply with applicable laws and regulations
4. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on:
- Contract Performance: To provide the subtitle generation service
- Legitimate Interest: To improve our service and prevent fraud
- Consent: For marketing communications (where applicable)
- Legal Obligation: To comply with tax and legal requirements
5. Data Sharing and Disclosure
We may share your information with:
5.1 Service Providers
- Supabase: Database and authentication services
- Fal.ai: AI processing for subtitle generation
- Paddle: Payment processing and subscription management
- Google: Authentication services (OAuth)
5.2 Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights and safety.
6. Data Retention
- Video Files: Deleted immediately after subtitle generation (typically within 24 hours)
- Generated Subtitles: Stored for the duration of your account
- Account Data: Retained until account deletion
- Transaction Records: Retained for 7 years for tax and legal compliance
- Log Files: Retained for 90 days for security and debugging purposes
7. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for processing
To exercise these rights, contact us at privacy@subgen.ai
8. Data Security
We implement appropriate security measures including:
- Encryption in transit and at rest
- Regular security audits and updates
- Access controls and authentication
- Secure data centers and infrastructure
- Employee training on data protection
9. International Data Transfers
Your data may be processed in countries outside your residence. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
- Other appropriate safeguards as required by law
10. Cookies and Tracking
We use essential cookies for authentication and service functionality. We do not use tracking cookies or third-party analytics without your consent.
11. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service. The "Last updated" date indicates when changes were made.
13. Contact Information
For privacy-related questions or to exercise your rights, contact us at:
Data Protection Officer:
Email: privacy@subgen.ai
Website: https://subgen.pro
EU Representative: (If applicable based on your business structure)
14. Supervisory Authority
If you are in the EU and have concerns about our data processing, you have the right to lodge a complaint with your local data protection authority.